FAQs

Why can I not order the number of resources I need?
Our print runs are often limited by the amount of funding we have available to us at any given time. As a result of this we limit the amount of resources you can order at once. If you want to order more than we allow please leave us a comment during the checkout process, get in touch at resource@mentalhealth.org.nz or call 09 623 4810.

How are your resources funded?
We rely on grants and fundraising to keep the majority of our resources in print and available to order. If you would like to fundraise or donate money to our organisation you can visit this page or contact our fundraising team at fundraising@mentalhealth.org.nz  
 
Why are some resources out of stock?
Because we cannot guarantee funding for some of our resources we are unable to constantly keep them in stock. This is also why we have restricted ordering amounts on some of our resources. Resources also go out of stock during busy periods like Mental Health Awareness Week and Pink Shirt Day. 
 
I distribute resources in my area and I need to order large amounts of resources. What can I do?
If you would like to discuss how you can order bulk amounts please contact us at resource@mentalhelth.org.nz or call 09 623 4810. 
 
Why are some resources only available online?
Our online only resources are resources that have either gone out of print, been specifically created for the online space or get updated regularly. We do understand the need for print resources, we aren’t always able to fund a print run or keep them in stock. Our online only resources allow us to share our evidence based resources without having to securing funding to print or keep them in stock. We do provide easy-to-print low-ink versions for many our resources for users to download and print at home or at work. If you would like to provide feedback on any of our resources you can do so, here. 
 
My order never arrived!
If your order has not arrived after 10 working days you can contact our team at resource@mentalhealth.org.nz or on 09 623 4810 and they will be able to follow-up with your order. Please have you order number to help us find the your order in our system.